Set Your Shop Above The Rest

As the Holiday buying season approaches, we need to be sure we're doing all we can to reassure our potential customers. Today we're inundated with stories of fraud, poor packaging that led to broken items, sellers that refuse to offer refunds for wrong items, and more. We can combat this and set our stores apart with a few basic words & practices. Some sellers hide behind their descriptions, leaving out information so the item will sell faster. You are building long term customer relationships-treat your clients as you wish to be treated. 

Vintage Ceramic Rooster offered by VintageInBloom

First of all, congrats! Being a member of the Etsy Vintage Team is a great seal of approval to have. The high standards set by this team mean that buyers can relax, knowing that they're dealing with a reputable seller. 

Antique Treenware Kitchen Set offered by birdie1

But it's going to take more than just a badge to get an insecure buyer to click the Add to Cart button. The first impression of your shop is vital, just as it is with people. Is it well laid out? Are colors & textures balanced-not too much of one color on a side, silver items spread evenly throughout the page, clothing balanced out with jewelry? If you're unsure, try this: back away from your computer screen a little ways and squint your eyes. You'll quickly assess what needs to go where.

Vintage Tole Metal Tray offered by tparty

Are your descriptions thorough? Be sure you're eliminating all guesswork for the potential buyer. Provide what the item is made of, what its measurements are and all elements of condition. Avoid the dreaded: "in good condition for its age"-it's far too subjective. Be specific: There is a 1/4 inch long crack along the side, the binding is tight & the pages all present, the leather is supple, there is consistent crazing, etc. 

Silver Kangaroo Ring offered by evalena

Are you providing extra information that other sellers neglect to provide? One such example is black light testing. It brings out the hidden flaws and repairs your naked eye may have missed, thus providing another level of security for your customer. Do you mention if the item smells fresh and is free from smoke? I consider this a vital piece of information when I'm buying, since I'm seriously allergic to tobacco smoke. 

1970s Maxi Dress offered by JojosRetroandVintage

Being willing to offer fast exact shipping is good idea for last minute shoppers. Providing tracking numbers and insurance is another way to give reassurance to a wary buyer. As I've mentioned before, it's always better to provide a variety of shipping rates so your buyer feels confident. 

Antique Lusterware Open Salts offered by vintageatchirp

Layaway is a popular option now; just 2 or 3 payments can make a world of difference. I've had 3 sales for over $400 lately done this way and they've all paid on time. If you do offer it, advertise it. 

Modernist Sterling Brooch Offered by darlingblu

In these uncertain times this extra level of service reassures the buyer and shows them you're sensitive to their needs. Since most of our shops are going to do the bulk of their business during the holidays, now is the time to be sure we're providing a top level of customer service. 

Just One Eensy Weensy Step

1940s German Travel Alarm offered by calloohcallay

We're all thrilled when an item sells. It's a great feeling to send it out, knowing your vintage find has found a new home and you've just made more room for your next vintage treasure. But what if sending it off wasn't the final act? What if pressing down that last bit of tape was just one little step towards another sale? 

1960s Floral Containers offered by Flyingace

I like to buy from my fellow vintage sellers, especially ones that are members of the Etsy Vintage Team. In this spirit, when I needed a hat form recently I searched within the team and found a neat green colored one from tippleandsnack. When I received her neatly wrapped package, I found a cool insert inside.

Example of tippleandsnacks tag, included in each package

It drew my attention: cute cellophane envelope, the shop logo, & a vintage cardboard milk top. This little extra step reinforced the shop logo in my mind and made me happy-a little cute freebie! It was the perfect balance of what a package insert should be. Occasionally when I've purchased from artists they've sent a pile of discount cards that are confusing and don't do anything to reinforce their own brand. Keeping it simple is key. 

Tangerine Orange Buttons offered by AddVintage

A few customers lately have asked us to refrain from including invoices since the item is a gift. We've gone the extra step and included a birthday note. That has brought in rave reviews! We're also willing to wrap a gift if asked-who doesn't love to unwrap gifts? 

Boy Was I Mad Book offered by wonderdiva

To help provide extra incentive, we always include a card with our logo & a discount code. Just had a customer take advantage of that last week-she had received a birthday gift from her Mom through us and used the discount that we sent. That is such a great feeling-our small effort resulted in a sale. Repeat customers are a vital part of a stores ongoing success. 

Vintage Peony Blouse offered byBirdsChasingBugs

What you choose to include with the item is also critical to your future with that customer. A clean tight box with no questionable logos is one great, but what's the extra step? Wrap things in rice paper instead of tissue? Tucking in a valued freebie instead of just a business card? Wrapping a charming piece of vintage ribbon around your tissue encased item? Every little small piece of the sales puzzle plays a role in your potential future customer relations. 

Picton Ontario Postcard offered by TheOldBarnDoor

It's never just about the item. It's about how the experience is perceived. Your beautiful wrapping, professionally packaged box or creative insert can cause the item to be seen in a totally different light. Take the extra care and enjoy repeat customers, over and over again! 

Beat The End of Winter Blahs & Sell!

It's that blah time of year. The weather is overcast, likely chilly and seems like it's been the same for days. Combine that with tragic events in Japan and it's easy to see why people may not be buying.

What do you look for at the end of Winter? A change. Cheerfulness. Gardens. Moving homes. Rearranging furniture. Spring cleaning. Freshening up. Summer vacation planning. Weddings. Graduations. Mothers Day. Fathers Day. Anniversaries.

Green Enamel Brooch & Earrings by reconstitutions

Why not provide what people are yearning for?


Brighten up your shop. Look at your shop with an objective eye. Stand back from your computer by 5-6 feet. What primary color do you see? Brown? Grey? White? Just like everyone loves the feel of crisp white sheets in the Spring, they'll be attracted to your shop if it feels light and bright. Make it feel fresh, alive.

Vintage Cake Pan by CheekyChicVintage

Make your shop feel all new, ready to be discovered. You can either re list items or use the custom sort feature. Think of it like a treasury-give your customers a reason to come back to your shop. I like to swap out my featured items every 2 days and rearrange the front page every 3-4 days. I have noticed the featured items get marked as favorites every time I change them.

Vintage Suitcase by MellowMermaid

Rephotograph older items to give them a new look. While your old photos may be fabulous, if the item is still in your shop, perhaps it needs a new perspective. I recently bought OTT lights. Wow. My lighting has improved 100% and so have my photos. I'm now slowly going back and redoing all my original photos. It's been working! Several items I've done this with have sold within 10 days.

Citrus Litho by vintagegoodness

Raise your prices! While this may seem counter intuitive, it's actually quite sound logic. As I've blogged about here before, it's vital to know who you're marketing to. Since we can't read minds, you can operate with some general information. What's the pricing comfort zone for an item to decorate the home? If you're drawing a blank, look at Potterybarn.com or CrateandBarrel.com. Both are very popular with the 30-50 age group. Both companies are blatantly copying vintage designs-and you're providing the real thing! Raise your prices and show that your items are worth it. Nothing causes the "what's wrong with it?" suspicion more than prices that are too low.

Pear Pottery Bowls by Shoptastic

Provide companionship. Are you talking to your Facebook fans? Do you treat them as potential friends or just as an audience to sell to? No one likes to be advertised to all the time. Stop just showing them your new listings and treasuries. Ask them questions. Tell them an anecdote about yourself. This also works well on your blog. Everyone likes a conversation to contribute to, especially in these bleak last days of Winter.

Seed Starting Tray by birdie1

Think of all the catalogs that come out this time of year. They likely arrived a few weeks ago to get you in the mood. The scenes in them are staged differently for each season. Spring is about bright colors, a fresh palette and a clean slate. Update your shop and see your customers respond!