Just One Eensy Weensy Step

1940s German Travel Alarm offered by calloohcallay

We're all thrilled when an item sells. It's a great feeling to send it out, knowing your vintage find has found a new home and you've just made more room for your next vintage treasure. But what if sending it off wasn't the final act? What if pressing down that last bit of tape was just one little step towards another sale? 

1960s Floral Containers offered by Flyingace

I like to buy from my fellow vintage sellers, especially ones that are members of the Etsy Vintage Team. In this spirit, when I needed a hat form recently I searched within the team and found a neat green colored one from tippleandsnack. When I received her neatly wrapped package, I found a cool insert inside.

Example of tippleandsnacks tag, included in each package

It drew my attention: cute cellophane envelope, the shop logo, & a vintage cardboard milk top. This little extra step reinforced the shop logo in my mind and made me happy-a little cute freebie! It was the perfect balance of what a package insert should be. Occasionally when I've purchased from artists they've sent a pile of discount cards that are confusing and don't do anything to reinforce their own brand. Keeping it simple is key. 

Tangerine Orange Buttons offered by AddVintage

A few customers lately have asked us to refrain from including invoices since the item is a gift. We've gone the extra step and included a birthday note. That has brought in rave reviews! We're also willing to wrap a gift if asked-who doesn't love to unwrap gifts? 

Boy Was I Mad Book offered by wonderdiva

To help provide extra incentive, we always include a card with our logo & a discount code. Just had a customer take advantage of that last week-she had received a birthday gift from her Mom through us and used the discount that we sent. That is such a great feeling-our small effort resulted in a sale. Repeat customers are a vital part of a stores ongoing success. 

Vintage Peony Blouse offered byBirdsChasingBugs

What you choose to include with the item is also critical to your future with that customer. A clean tight box with no questionable logos is one great, but what's the extra step? Wrap things in rice paper instead of tissue? Tucking in a valued freebie instead of just a business card? Wrapping a charming piece of vintage ribbon around your tissue encased item? Every little small piece of the sales puzzle plays a role in your potential future customer relations. 

Picton Ontario Postcard offered by TheOldBarnDoor

It's never just about the item. It's about how the experience is perceived. Your beautiful wrapping, professionally packaged box or creative insert can cause the item to be seen in a totally different light. Take the extra care and enjoy repeat customers, over and over again! 

Don't be an Antique Store, Be a Storefront

Ever walked into an antique store and been amazed by the vast inventory? I have. I used to wonder how they found things. It never occurred to me to ask how they sold things. Generally, most antique and vintage stores aren't completely in the business of selling. They're often more into the business of collecting and showing off those collections.

We're not in the business of showing off our collections. We're online storefronts. While it is important to keep interesting items in your shop to impress customers, it's also critical to price for volume sales. But equally as important is to make your shop accessible.

What are your barriers to entry? What keeps customers from finding you OR from buying? 

• Pricing (We've discussed this in previous blogs. Know your target customer)
• Getting found in Google Search (see this blog post)
• Quality photographs (covered in this post)
• Creatively presenting your item (this post discusses this)
• Shipping

Let's discuss shipping. Not altogether a sexy topic, but one that really can make or break a sale. Where do you ship to? Where WON'T you ship to? What won't you ship outside the country? 

A potentially hard to ship item

I see listings all the time that spell out all kinds of negative text for the buyer. "I only ship to the USA. I only ship Priority Mail, or UPS or whatever their chosen shipper is. I expect payment in 1 day or I will leave negative feedback!" Yikes!! Not a good way to start a relationship with a potential customer! (imagine if we started all relationships this way: "And if you don't put the toilet seat down, this is a no go!")

Frankly, I want customers. If they want me to bubble wrap it twice, wrap it in tissue, double box it and ship it to a small island off Brazil, I'm there. Of course, I make sure they pay for that. 

Don't assume your buyers know that "Everywhere Else" in your shipping means them. I put a lot of general countries in my shipping quotes so people get the idea I ship worldwide. Make it easy for customers. Don't make them hunt for information, or worse, assume. 

Yes, I've heard stories of scams. But if you ship it, insure it and package it well, you are protected. Why not reach as many customers as possible? Selling to a wide international base as been such a boon for me. I ship all over the world-from Spain to Taiwan to Argentina. Nearly 1/2 of all my sales online are from International customers. 

Easy to ship anywhere item

The post office picks up packages from your house now. UPS and Fedex do too. Priority Mail supplies are free. Yes, setting up a few different shipping profiles takes some time, but it's easy with the post office website (and some info from your local post office) and a scale. 

I have set up profiles for: 

1. Ephemera (light paper items)
2. Items up to 13 ounces USA only
3. Items up to 1 pound worldwide
4. Items up to 2 pounds worldwide
5. Items up to 3 pounds worldwide
6. Items higher than 4 pounds worldwide
7. Freight

Heavy, but under the 4pd 1st class limit

I just learned that while first class (snail mail) here in the USA has to be 13 ounces or less, worldwide it's 4 pounds! So shipping isn't as high as I've thought it to be. The reason I didn't know is because this information is NOT on www.usps.com. They push all international shipping into Priority or Express. I had to get this info directly from the post office, along with a rate chart. If you pay for a service like Stamps.com or Endicia.com you can do international first class. 

The barriers to entry for shipping have been removed for you. Now make sure you've removed them for your customers!